Ticketing Manager

Vancouver, BC or Remote

May 20, 2021

Enchant Labs (Who Are We):

Enchant Labs is an innovation hub for creating digital, ticketing and product experiences. We combine innovation and agility to deliver magical experiences. 

The Role (What We Are Looking For):


Enchant Labs is looking for two (2) smart and driven individuals to join our amazing Ticketing team on a full-time contract basis starting June 2020. As a member of Enchant Labs, you will be responsible for the setup, coordination, and reporting as it relates to ticketing tech, platform, and/or operations. 

Responsibilities (What You Will Be Accountable For):


  • Working with the platform manager, create event, tickets programming and staff accounts on the ticketing CMS
  • Liaise with on-site ticketing staff for issues and troubleshooting
  • Work closely with all staff members from different departments on special promotions, pre-sales and on sale requirements
  • Assist with the day to day logistics and/or ticketing operations
  • Provide support for Group Sales, Private Parties and Holiday Gifting initiative 
  • Provide support for event ticket settlements (refunds, disputes, chargebacks etc) for finance and event production management
  • Fulfillment of reporting requirements and ticket capacity/inventory management    
  • Take pride in the organization and its people; maintaining professionalism and confidentiality at all times

Experience & Skill Set (What You Bring To The Team):

  • Previous experience and knowledge of working within the events industry
  • Strong knowledge of ticket administration, Box Offices and/or similar operations
  • Exceptional written, oral and electronic communication skills
  • Aptitude for technology and learning new digital tools
  • Excellent administrative and computer skills
  • Proven time/priority management skills and reliable at adhering to time-sensitive deadlines as required
  • Ability to work as part of a team and independently with minimal supervision
  • Ongoing awareness and responsiveness to client satisfaction
  • Available to work evenings and weekends as required
  • A demonstrated pride in accuracy and efficiency, incorporating integrity, confidentiality, and discretion
  • An ability to work efficiently, accurately and effectively under pressure in this very fast-paced environment.

Perks (Why ELabs):

  • Competitive Salary
  • Flexible Work Schedule
  • Allowance for Professional Development
  • Working with the best talent in Vancouver
  • Working on innovative R&D projects
  • A fridge full of beers
  • A room full of positive energy and good vibes

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Ticketing Manager

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© Enchant Labs 2021
With ❤ from Vancouver, Canada